Thrive Market Reviews

I signed up for one month to try it but then wanted to cancel. You cannot cancel with Thrive. Rather than canceling promptly, they wrote back that they switched it to $29.95/month (pro tip for anyone who wants it but wants to save... threaten to cancel). I didn't see the email and assumed that they would actually cancel when requested. They have charged me $29.95/month going forward. I keep trying to cancel but with no luck. What a scam. Might be nice if you want it, but if you don't, be prepared to pay 3+ additional months while they decide if they will cancel your subscription.
Warning: *scam scam scam*

Your mayo and customer service sucks!!!! Money stealers tsssssss

This is a deceitful company. They offer no customer service. Their phone number does not answer during posted business hours. Their website has no recourse. They exist to collect your credit card information for no value added and repeatedly charge you without option to cancel. Their prices are not better than sales at any retailer and the packaging they use is destructive to the environment. Total SCAM!! We are all better off if they thrive into oblivion.

ordered bone broth sample. credit card was charged shipping but product was never received. it's almost impossible to talk to a live person in customer service. the wesite is misleading and confusing. I will never even think about ordering from this company

Near the end of my free trial, I decided not to pay to join Thrive Market. They were out of stock of many items that I wanted and the items they carry come in very small quantities. It just wasn't worth it.

I got an email from Thrive confirming my cancelation request. The same email offered my a six-month membership for half the annual fee if I would decide to stay. I did not respond to the email.

Much to my dismay, my credit card was charged for a 6-month membership and I received a welcome email. I hadn't noticed that the response to my cancelation request said that I would be enrolled in the six-month membership unless I responded to the email to again request a cancellation.

So, buyer beware. Don't assume that Thrive Market will honor your cancelation request just because you received an email from them telling you that they received your request.

I called cos one of my items had a broken seal and bugs had contaminated it, I had canceled my trial membership the day before, a representative said someone who could deal with the issue was in a meeting and would call me back, 3 hours later nothing. I called them back and after waiting a half hour was told because I cancelled my membership they couldnt replace the jar, cos it would activate my full membership. I asked for a supervisor who was there when I called, she conveniently was going to another meeting (maybe they need to learn how to deal with customer service, guess this isnt taught at their meetings), they said the dispute team would call me, I gave them a deadline otherwise this jar was going to my local consumer protection team...watch this space

I placed two $60+ orders within a week-ten days. The automated 15% discount was not applied to the third order. I contacted customer service and was given a code to enter for the savings. This was irritating due to the fact it should have been automatically applied. I canceled my free membership, then received an email that I could have the membership for $29.95 if I would continue. I declined and ask them to remove me from their automated emails. I in turn received a belligerent email informing me that if I ever ordered again, I would be automatically charged the annual fee, no questions asked. Yet, they regret my cancellation, lol!

i ordered a small cheap item from the site. i did not sign up for a membership i didn't even register with them. and was not informed that the tiny item would lead to them stealing a whopping $60 from my bank account for a membership fee! i am very dissatisfied with their quality of service and unethical business procedures. this healthfood site can not be trusted. i still did not get my refund processed. SCAM THIEVES

Like many of the other complaints, mine is regarding the terrible "process" of attempting to cancel membership. I'm currently trying to do so, and have been charged after missing one of the email threads -- the charge happened AFTER I declined their updated special offer.

Any company that makes canceling this difficult only makes me believe they are doing their best to take advantage of people. That's not cool, and therefore I could never recommend their services to anyone.

Had to email back and forth 4 times to get my trial membership canceled before 30 days were over. It eventually got canced but shock on me when my card is charged. Why do you do this thrive? I wont even start on the products.

trial membership is never canceled, needed to file with BBB, to get a refund. Beware

I was intrigued by the idea of getting a "free" jar of either mayo or peanut butter. So, I signed up and placed an order. A month later, I was charged the $59.95 for a membership.

It was easy to call and have it refunded, though they are only available 7am-4pm and half the time I got a message saying they missed my call. It was not fair that they charged you without any notifications or consent. Be sure to cancel your account immediately! It stores your credit card so it is easy to get charged unknowingly.

If you like the service and want the annual membership, STILL CALL! They offered half price membership to try to keep me. However, by that point all I wanted was out.

I placed quite a large order with Thrive and although I was not unhappy with the products, I decided the membership did not warrant the small savings I realized on these products considering I am an Amazon Prime member.

I honestly forgot that ti was one of those free membership deals until the charge came through on my AMEX. I immediately went to the Thrive website to try to cancel the membership, but there is no feature to cancel, you have to speak to a customer service agent.

I called, waited the obligatory time to speak to someone live, and then the fun began. He could get the simple spelling of my name, Deborah. He kept typing in 'EEBORAH'. Not sure who has that name, but not me! Then he kept telling me the system was slow, and I had to wait over 20 minutes for him to get back int the system which was probably intentional since they are hoping I would lose patience and change my mind about canceling the membership. Once he got back into the system he then tried all types of sales techniques to keep me as a customer including offering the same membership for half the price!

At this point, I was completely frustrated, annoyed and wouldn't take membership from this company if it was free!

They often do promotions where if you spend a certain amount of money they will give you a free gift. I did that several times and it was great. The last time I did so, it showed the free item in my cart, even after ordering. When my order came however it wasn't there. When I contacted customer service they explained that it was out of stock. That's it. I asked for clarification, showing how it was in my receipt and everything, and they still let me know that they can just not give you the item if it runs out, not give you credit for that amount, nothing. This is so dishonest to me, since they put a large bar across the top showing if you spend a specific amount of money you will receive the item. Customer service also told me that it says until supplies run out, which I have yet to find anywhere. I would also think that if supplies run out that would mean before you order you would know. I'm bummed I bought a membership.

I've ordered 3 times so far over 2 years, this is my 3rd review on this site. I have always canceled the trial after ordering because I just don't order enough to justify paying $60/yr. I wish they would just charge or attach a $5 fee to each order instead of having a yearly fee. I'd gladly pay that to help their business out.

Each time ordering from them has been great...but the shipping takes 5-10 days.The most recent time it took 5 days. Last year it took 7 days & 10 days to arrive to me so the shipping has been improved!

I don't have any complaints about ThriveMarket, it's just that a yearly fee doesn't work for me as I'm not a monthly orderer. I order once or twice a year. I also live in Florida and it's too hot down here to order food and other items online most of the year as the heat can spoil anything which always limits what I can order. I wish someone would invent air-conditioned packages than perhaps I'd order more things online.

I don't have anything against this companies food products, however I do have something against their business practices and shady membership practices with charging after 1 month.

If you ordered something for free and had it sent to your house and entered your credit card information, you will be Automatically signed up for membership 1 month following that "free" purchase and charged 60 dollars.

To be fair, I did call the customer service number and my call was taken within 5 minutes and I explain I did not want to be signed up and wanted a full refund. Since the charge took place 1 day prior to be doing this, they had no problem issuing the refund and cancelling my membership.

All good..... Except when I went to check my online banking.... it showed ANOTHER charge for 60 dollars. So I was charged 120 dollars in error, and they claimed the 2nd charge was a glitch in their system. I called back to the customer service line and they issued a 2nd refund.

All in all, just know that after 1 month of entering your credit card information on Thrive Market, you will be auto charged 60$ unless you call the customer service line and directly ask to cancel your membership. Lucky for me I don't need this money at the moment, but the inconvenience for others I am sure is unacceptable. Be aware of what your getting into.

I have ordered about 5 times and each and every time I get exactly what I ordered, safe and sound very well package to protect your products. I have seen some reviews that weren't good. I say try them and give them a chance to prove their willingness to provide great service to you also.

They seem to give me a free gift each time I order. How about that.

As a family we do our best to purchase everything organic/natural. So we decided to give Thrive Market try back in fall. I like the products offered but the customer services absolutely lacks.
Since January we had multiple issues with out orders, either shipping out delayed or coming damaged. For those considering the membership, I would caution you that you might not get your items on time. This ends up being waste of money as we end up having to buy our food/household items in regular store anyway.

The comments here are disheartening. I haven't even tried Thrive (yet) but I've been considering for months. Everyone here is complaining about a membership fee and cancelation process. I can't help but wonder if these commenters have Costco memberships, and ever tried to cancel. I've tried to cancel/delete free profiles to websites, Facebook for example, and it's literally impossible. So to learn that it's not super easy to cancel a membership from a newish business, whom may not be as fully staffed as a superstore like Costco, isn't actually surprising. What is surprising are the complaints about it.

I'm a writer. If I offered a free trial of my book and it was returned it within 30 days, guess who got my product for free and guess who doesn't earn a living? I am not surprised that Thrive Market offers promotions to keep their customers; WHY shouldn't a business want to keep their customers?

Newsflash people, a business cannot stay in business if they have no profit. It costs money to keep the lights on, let alone pay employees. I've seen examples of prices, and I KNOW what I pay for coconut oil in retail stores, so the prices seem very low. If prices are that low, where's their profit margin? Which, without profit a business cannot stay in business. If everyone canceled their subscriptions after the 30 day trial, guess who got a product for free and guess who doesn't earn a living?

To break it down a little more simply: would you work a new job for free 30 days, so the employer could try you out? Would anyone work a minute of their time and agree to not be paid? Nah, not unless you're signing up for a volunteer gig. I'm always amazed at the lack of business knowledge people have. You want to earn a paycheck at the end of your work week, so do businesses. Why is that so hard to understand?

Anyway, pardon my rant. These negative commenters actually make me want to try Thrive more. There is no scam to membership fees nor is it a scam to try to keep your customers. The scam here is people wanting everything for free.

Everyone's main complaint seems to be about being charged the membership fee. You can prevent this from happening by...

1. Using a pre-paid visa/master/amex card.
2. Changing your credit card info in your account when logged in (after your items arrived) to a fake generated credit card number.

Doing one of those things will prevent you from getting charged.