Thrive Market Reviews

https://oag.ca.gov/contact/consumer-complaint-against-business-or-company

This is still going on - here are excerpts of my three attempts to avoid a $59.95 membership fee. I finally had to file a complaint with the California AG's office to get it in writing that my membership has been cancelled. I also called my credit card company to have Thrive Market blocked and of course will check each credit card statement carefully.

https://thrivemarket.com/how-it-works
2. Start your trial
With your first purchase on Thrive, you’ll start a free 30-day membership trial. See how much you save. Cancel any time.

Attempt #1 to cancel an automatic renewal of membership
July 18 – I submitted a request via the website to cancel my membership
July 18 – received this response from Thrive Market (excerpt)
I’d be happy to extend your free trial for an additional month if you would like more time to see all the exciting new products and deals that we have in store. This change is already reflected on your account.
However, if you’d prefer not to take advantage of this offer, please reply to this email.

Attempt #2 to cancel an automatic renewal of membership
July 19 – I email again confirming that I do not want an additional month and that my decision is to cancel the membership.
July 20 – I receive this email from Thrive Market (excerpt)
Before you go, we’d like to make you just one more very special offer: the price of $29.95 for the ENTIRE YEAR as an alternative. This discounted membership will allow you the same access to savings at half the price. This change is already reflected on your account.
However, if you’d prefer not to take advantage of this offer and discontinue your membership, please reply to this email and I will make that adjustment right away.

Attempt #3 to cancel an automatic renewal of membership
July 20 – I email the following:
If Thrive Market does not immediately confirm in writing that my membership is cancelled I will file a formal complaint with my state Attorney General's Office. My previous requests have not been honored, and Thrive is not following its own policy that states I can cancel anytime. Instead I am instructed again to please reply if I really want to cancel.
Enough!

Charged me 59.99 and now I am negative 16 in my bank account!!! Did not know there would be a membership charge for solely purchasing some damn tea a month ago!! Called and couldn't get a representative on the line. I'm livid.

DO NOT GIVE THEM YOUR CREDIT CARD INFO.
PERIOD.

Placed an order,
it never shipped for the longest time.
Canceled it.
A month later i get charged a $59.95 membership fee.
Who wants to be a member?
I didn't even want your order in the first place?
Charging $59.95 for not using your false services?

Another small letters spammer company.
BEWARE!

I looked up a product on google search. Thrive came up as the most inexpensive option so I clicked on it and ordered that way. No where did I see anything about being signed up for a membership. 30 days later I was charged $59.95. My original purchase was $7 and I had NO idea I would be charged this additional amount. I called and the lady assured me I would be canceled from their membership but if I ever order from them again I would be charged the fee again and it would be non refundable as I would then be "taking advantage of their membership". I said I wanted to cancel and be reimbursed and this was not approved. She said "we try to make it as transparent as we possibly can. It's only $5/month and it is very much like Sams club or other membership based companies" Yea, except Sams club stops you at the door and says you cant purchase from us unless you have a membership. Not allow you to buy a $7 item then charge you $60 out of the blue the following month. Dishonest. If they actually made it CLEAR that they were a membership based company and charge you the start up fee before you were allowed you place your first order, people would not have such a bitter taste in their mouth about this SCAM of a company. Poor tactic. Good luck with that

This is scam organization trying to steal from people. Please call the police.

Tried multiple times to cancel my membership, after many emails, setting changes, and phone calls. my credit card was charged. Now I try to buy from there to make up for the charge they cost me. Even when I spend OVER $59 they STILL charge me shipping (when they promise on their website free shipping on orders over $59).
I also get charged for 'FREE' gifts they promise.
Terrible company full of fraudulent, thieving individuals.

Do not get anything on a free offer from these people they'll say they only they only charge shipping but they automatically enroll you for a $60 subscription when you call to cancel you will not be able to get ahold of anyone nor will they interact with you via email company is a scam

I tried one product the dark chocolate almond bar, terrible. They gave me a trial membership, something I did not particularly ask for or wanted.

I get an email a couple days ago saying my trial membership was ending. Today I get an email saying "Welcome to Thrive Market" and a billing of $59.95 which I will vigorously dispute.

I have emailed them back that I do not want or asked for a membership. I have not gotten a response but from reading other reviews on this site i may not have heard the last of them.

Signed up for a trial offer; ordered some organic food. Prices and delivery were OK, but I decided that ordering from them wasn't going to be good for me. So I wrote them to cancel my trial membership. I got an argument back from them!

I wrote back, telling them I was not interested, and again asking them to cancel my trial membership.

Today, they converted my trial membership into a regular membership, and charged my credit card!

There are numerous complaints about this and other issues on file with the BBB about this firm, and the firm is supposed to have fixed them. Obviously, they haven't.

I will be reversing the credit card charge as soon as it clears (it's in a pending state now).

i signed up for their trial and then immediatly cancelled. They continued to offer other deals but I said no until I simply stopped responding. Then two months later I got a credit card charge for 29.95. i have copies of my emails.
This is a total scam operation. On top of that their prices are ridiculous. My come on was a jar of almond butter that they said was worth $25. I saw the same brand and size at Target for $7

First of all, the product itself was great - but then again its not like they make it.
However, like many others have said, they are not trustworthy. I was not given any information concerning a membership when making my purchase. No where did it say anything about it! So it came as a surprise when one day money was overdraw from my bank account, a significant amount. I contacted my bank right away and it has been a month long mess since, and I even had to switch to a new card! It was a truly terrible feeling to know my money was taken from me like that without my permission. It was also very uncomfortable to see that they kept all my card information on my account, to me that is very invading, especially when I did not say they could keep it on file. I will NEVER purchase from this company again.

Ordered one item, randomly just found out I was charged a membership fee I had absolutely no idea about.
I don't have the money to blow on this.
What a scam, nobody answers the phone number and the email immediately answered telling me to go to their website.
Nowere to cancel memership on website, and also nowhere to remove my credit card information.
Beware of thrive market, total crap.

Such a great concept, too bad the customer service is horrible. I called to see when my order was shipped, and it hadn't even been "picked yet" 48 hours later. I needed these products! So, I said to please cancel the order, and I was told "they can't"!! They can't cancel an order that hasn't even been processed yet? They said I can wait to get the order and then return it. What? I've never heard of a company doing this. And they take your money right away before they even process the order. I was on hold for about 45 minutes just to find all this out.
The customer service gal had to keep putting me on hold to find out answers from her supervisor. I asked to speak to the supervisor and was put on hold another 20 minutes. Still waiting.....sigh.....

When I first found out about Thrive Market, I rushed to try them out. I was instantly in love and ordered A LOT of products from them. I raved about how wonderful they were on my blog and how fast I received my orders, and all the free stuff you got.
However, I noticed their fast growth (maybe too fast for them) in their company because slowly, service has gotten worse.

My orders were getting slower and slower to come to me; the amount you had to spend to receive something free went up; and just like the reviewer ahead of me, I was told I would get a free product, only to be disappointed to not get it because they ran out (which made me mad because it was the only reason I ordered more).

I order less now (WAAAY less) and I'm going through a thing with them right now because one of their products opened during shipping-I haven't even heard back from them yet- and it's been two days.

This will probably be my last order and I will probably not renew unless they get their @#$% together.

Good luck if you try them!!

I was charged over $50 for a membership that I never agreed to. I ordered an item on special and they automatically charged me a membership fee. I tried to call to cancel and there is just a recording with no information on how to reach a live person. Going to the website is even worse! There is not anyway to contact someone regarding this. Terrible customer service! NEVER use this company!!!!

It blows my mind that a company that calls itself a "socially conscious online store" operates in such an unethical manner. The way they handle their membership is downright fraudulent.

As with everyone here, after my trial membership was over, I notified them I did not want to get their annual membership. Then they sent me an email offering me something like $29.95 for six months membership. I was not interested and ignored their email, assuming that they would take that as "no". A few months later, we realized they had charged us for an annual membership. We were furious, but since it had been a few months, we decided to just use it and buy more items, making sure to change the setting to opt out of automatic renewal.

(Note that savings are not that great compared to other stores like Amazon. Thrive strangely shows an inflated "regular price" in their website and makes it look like you are saving more than you actually are.)

My membership expires next week and I noticed how they started sending me a lot of promotional emails that I can only use in July (after my membership expires).

I just received another email today, informing me that my membership expires and they were going to automatically renew my membership! What the hell? I wrote to them right away and told them not to renew.

They wrote back to me with an offer of $29.95 for six months membership. I wrote back again and said I refuse to deal with such unethical company and i did not want them to renew my membership.

They wrote to me again with another offer but this time $29.95 for entire year! It actually says I have to reply to their email if I want to decline (this is how they got me the first time). I wrote to them again and told them I do not wish to renew and they'd better not make me write back to them again.

I have never dealt with such an unethical, predatory company before, especially for someone who claims to be socially conscious. Do they even know what it means to be "socially conscious"?

There are health practitioners I follow who sponsor Thrive Market and I plan to write to them. If they continue to promote them, I will stop following them.

See how many BBB complaints they had (link below)

http://www.bbb.org/losangelessiliconvalley/business-reviews/online-retailer/thrive-market-in-marina-del-rey-ca-357369/complaints

Got an e-mail thanking me for my membership ( 59.95) I did not authorize. Sent in cancellation on-line. Have not received a response. Will call the BBB. NOT HAPPY with how they operate their services!!!!

I'm going through the same thing they will not cancel my membership even though I have request it about 5 times!

I was told on two separate occasions that I would be taken off the membership and not be charged, but I was charged $59.95 a couple weeks ago to my surprise. Their customer service representatives are liars.

This company has poor customer service. There products come different then in the photos. They refuse to fix issues and mr. aguial told me that there is not head office and only number the company has is 866 419 2174. This company should be shut down.