Thrive Market Reviews

Thrive Market
Based on  246 Reviews
About Thrive Market
Thrive Market is an online retailer specializing in healthy and organic foods.  Similar to brick and mortar shopping clubs a membership to Thrive gets you access to discounts on carefully selected items.
The company was founded on the principle that eating healthy quality foods should not be difficult or expensive.  With the online marketplace they solve both issues by making the shopping experience convenient, and using the buying power of many to drive down costs.
When it comes to product selection Thrive focuses on partnering with the top brands serving a variety of health food niches.  Instead of overwhelming you with food options they hand pick the top products and focus on getting you the best price for them.

How Does it Work?

You can register for free and start browsing their selections.  First time shoppers get 15% off their first purchase.  When you do make your first purchase your free thirty day trial of the Thrive Marketplace will go into effect.
Once the trial is up you will be charged $59.95 annually for your continued use of the service.  This comes out to around $5 a month which they claim is offset by your average savings of 35% of retail costs.
All together they feature over 400 brands with 2,500+ premium foods, supplements, home, personal care, and beauty products.  You can easily narrow your search to feature products based on your dietary needs.  For instance you can sort by Paleo, Gluten Free, Raw, or Vegan.  You can also use over 90+ product filters for more specific needs like allergy restrictions, organic/gmo, and various other product standards.

Customer Service:

If you have any questions or would like to cancel your membership you can do so at any time by speaking to a customer representative.  They can be reached via their contact page at, or by phone at (866) 419-2174.

Online Reviews/Complaints:

The website is still in Beta and customer reviews are slowly starting to come in.  Thrive does have the support of some popular Paleo bloggers such as Mark Sisson from Primal Blueprint.  They also have a growing fanbase on social media with over 4k facebook followers.

Competitors and Alternatives:

Specialty health food providers have embraced the internet as a great way to get their products out directly to the consumers.  You can find almost anything that you need for any diet online.  However using one dedicated online retailer gives you access to better savings and the convenience of one source; some other online Paleo retailers include Julian Bakery, Organic Prairie, and Vital Choice.


Currently Thrive is offering first time shoppers 25% off their first purchase and free shipping on orders over $49.  Start your free trial today at Thrive Market.
If you are a member of Thrive Market or have checked out the free trial please review and rate your experience below.
246 ‘Thrive Market’ Reviews
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Mary Ann
New York City
Could be better

I placed a large order with this company and when I received it the bag of the popcorn that I ordered was split and the popcorn was all over the bottom of the box. I E-mailed them about it and they never responded-poor customr service. I am back to Amazon.

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Rochester, NY
Don't try the trial. Not worth it!

No way to cancel the membership online. They make you email and then give you a hard time about why you want to cancel.

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joe jim
April 11, 2015

Exactly! I'm am on my 4th email trying to cancel membership. They keep coming back with reduced membership fee, etc. to keep me from proceeding.

June 04, 2015

Thank you for your review. I've no time for the haggling. NO means NO.

Austin, TX
I was charged for a membership even though I canceled it

I wanted to try Thrive Market so I could get paleo mayo. So I signed up for their 30-day free trial. Before the free trial expired, I emailed them to cancel my membership.

Three days later I was charged for their membership, which is already over-priced, since they do not offer true co-op prices.

The only way to cancel your membership is to send an email to them. I've sent three emails to them over the last week, requesting my membership to be canceled and a full refund, but I have received NO reply.

Terrible customer service, and unethical business.

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April 20, 2015

Contact your local State Attorney.

May 20, 2015

Also, initiate a chargeback with your card issuer. Include in your complaint their cancellation requirements and copies of your email showing that you met them. You should receive a credit almost immediately.

IN addition, they get a chargeback, with associated fees. Too many chargebacks, and they'll lose their merchant account. It's another way to pressure merchants into doing the right thing.

Lolita Dally
farm Ohio
Unethical practice.

I took the free month-ordered twice and realized that I didn't need a whole lot more of their merchandise for a year-and that I would be spending $59.95 on top of AMazon-which I use for much more than just good foods. SO I sent an email canceling my subscription. They said-here is another month-I said what part of cancel did you not understand? One month later I get a cheerful email that says we processed your membership...I emailed back and said-I canceled-TWICE. It took a week for them to say-well how about a half price membership-I said no CANCEL and refund-still haven't gotten the refund. Unethical.

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June 16, 2015

Sounds like a lot of people are trying to take advantage of their free trial with intentions of canceling. That too is unethical.

July 01, 2015

it is a free trial offer and should be free to try for anyone for any reason without problems. i am on medical, hardly any income and i wouldda gone for something like a 25 per year membership. still, it would have been nice to try it - that is the chance they take...and i think for really is a great deal, even when you have to pay. the thing is, with all that ethic image they put out...they need to take care not to get a bad rep because of this.

August 26, 2015

Exactly made an unauthorized charge to my CC of $59.00 no one picks up no one answers emails nothing!!

We should contact the manufactures they do business with and let them know we will boycott their products if the sell to them!!!

Kim Froman
St. Joseph, Missouri
Be careful!

I obviously didn't read the fine print. No head's up, just got a $60 charge for the membership ala Netflix or anything else where if you don't remember to cancel your "membership." I think it is cheesy and I don't do business with those companies. The email I got annoucing that they had already charged my card didn't even have a "contact us" tab. I found this site as search for their site to complain.

Their "before" prices are way jacked up.

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February 08, 2015

Not their fault, all yours dummy.

February 15, 2015

Says $60 will be charged pretty clearly on the 1st page I looked at. Not even in fine print.

Glenda Stryker
February 19, 2015

My card was charged when I specifically told them not too via email. They said they didn't see my email before I was charged. I do not like that! I have decided to check it out for another month but now I'm seeing that the prices have jumped way up from the trial period. If I dont see a difference by the end of March, I'm canceling.

March 30, 2015

This is what I'm afraid of. I have emailed and phoned a couple of times. NO ONE answers either. Cheesy is right. I even asked if this was a legitimate company on a voice message to them.

May 21, 2015

Ask them if you can do a half mem. And when they respond attack them personally and the company and make it clear once more you want to cancel. I found that worked.

May 21, 2015

Didn't mean to make it so And Im thinking that the first two respondents most likely work for the rip off company. Very ready to attack and be rude to someone that obviously doesn't want the membership. They should put in the online cancelation policy what a pain in the ass it will be to cancel and that you'll have to be harassed by their customer care assholes!

May 21, 2015

I will tell my complaint in the morning. All I can say now is that I am reading a lot of things I wished Id read before I tried their free 30 day trial offer. In fact I am wondering if those that did want their service actually got 13 months of service from them which included the 30 day free trial. I will look into that. I bet its 12 months starting from the day they signed up for the free 30 day trial. Thats how deceptive they are to me.

Betty boop
May 25, 2015

Mother always said" read reviews, complaints, fine lines BEFORE u give any business your bank card number_____change your bank card before they take out fees

August 01, 2015

Your mom is indeed a Wise lady, my respects to her. I read reviews even in small appliances. If folks have issues I would not even try.

Honolulu, Hawaii

Unfortunately Thrive Market does NOT ship to Hawaii and Alaska. Otherwise, it looks like a great site and I hope they are able to ship to Hawaii and Alaska in the future. They seem to have great prices on quality items.

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May 22, 2015

I am having problems making my complaint on this page so I will post it here. And let me note that I had made other replies to others complaints and they have seemed to be deleted. I wonder why this site would do that. Maybe they are affiliated in some sort of way with Thrive Market or maybe are being paid? Hmm.

I tried the 30 day free trial shopping experience. Wasnt impressed, the prices were not what they boasted about. But I did order for the fact that I didnt have to go shopping at the store to find what I needed and your first order had 15% off if I remember correctly. Now that I think about it, thats how they get your c/c on file for billing the membership dues. Well after receiving my shipment I was unimpressed by the sizes. One item had two handfuls in the bag. Another was the size of a single size bag. Yes they state the sizes on the website but they dont go into detail like other sites about serving sizes. Anyway, so I am sure that I wont be purchasing from them again and a week or two go by and decide that Id better cancel before they automatically bill me for a years membership. So I call figuring that would be the quickest and easiest way to make sure that they dont charge me. Nope. They tell you to leave a message and theyll call you back. Yeah, okay. On the website it says to email them your request. I do, and very, very clearly tell them that Im not authorizing them in any way to bill my card on file for anything. I give them my reasoning as well. Later that afternoon I received a reply which went on and on about how great the company is, what they do, and the value that can be received. And at the very end of this long email it says, I have updated your account to reflect a 6 month membership rather than a yearly membership for only 29.95 and your membership will be processed appropriately in case that we dont hear back from you. Signed Ryan, Member Services, Thrive Market. Well they did hear back from me and with an angry upset tone. I must of upset poor aggressive money stealing ignorant cant understand the word cancel Ryan. He then emails me again with come backs of what the company does, how great they are, that they automatically change your membership because they often dont hear back from the member after theyve received the cancellation. And that they also do the billing that way for the easy processing of the membership for the members benefit. Of coarse I again email him back about how deceptive that is and how that when someone sends clear emails about cancelling a membership that they assume it is understood and dont bother to read any further communication from that company. In fact most would take themselves off the emailing list. I also point out that the only easy thing they are doing is for them to easily take the non member members money. They thought they cancelled right, why would they take it as anything other than that. Well they know you want to cancel, and they know you wont read follow up emails, and they know you might not notice the fees billed to your card until its to late. Well then another lovely email from the little thief appears in my in box. This time saying that they do it this way to not bring up and uncomfortable talkings of personal finances. To make it easy for the member. Like he's trying to help. And the only reason why I didnt want it was because it was going to be a financial burden on me. LOL! Then I email him back and he emails again and I email one more time telling him that I will be reporting this company to the BBB and will be contacting the higher ups of this company to send them the communication that we had with one another. In his emails he was very rude, condisending, and aggressive in the way they/he does business. I told him Im sure that the owner had better things for him to do rather than email me promptly several times arguing with me thru out the entire afternoon. Im still trying to find another number other than customer service to get ahold of them or even a email would be nice so I can attach a file. Dear Ryan even tried communicating again the following day. I just didnt reply. So to those of you that seem to find it hard to get ahold of them, do what I did, insult them and they'll be more than happy to have an argument with you via email most certainly! I can see from some of the reply comments on here that those individuals most likely work for that company. Because they were outright rude and thoughtless just as Ryan was. I will also tell you that even though he said he cancelled my membership, and even though I changed my card number online to something that doesnt even exist, I will still be checking my billing statement next month to see if there is a charge from Thrive Market. FYI there are plenty of sites that offer the same services a

May 22, 2015

The ending to that last sentence is, and for FREE!

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