Dr. Josh Axe Reviews
Dr. Josh Axe Customer Reviews
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ZERO stars VERY DISAPPOINTED
Worst Internet Purchase Experience
I was convinced by Dr Axe's Youtube videos that I should try some of his bone broth, so I made an order. Dr Axe and Jordan Rubin both seem sincere in the videos.
I have experienced the same difficulties as most other people have explained with the customer service for this website . I am still waiting for my order after 8 days since I placed my order. I paid for expedited shipping, but have never received a shipment notification. There is no contact phone number on their website. There is no live chat that they say they have on the website. I made an email inquiry and only received an automatic reply email stating hat I would have a response from an agent in 24 to 48 hours. It has now been over 3 days. I made an account on the website to see if that would help. There was no shipment information and the package tracking does not work.
"Dr" Axe should be held accountable for this terrible rip-off of a website.
Awful customer service
Leaky Gut Program
I ordered the Leaky Gut Program after watching a free webinar, but after looking through the first few links, came to feel like there was nothing really new for me there.
Got really busy and forgot to ask for a refund until today which is just a few days shy of the 60 Day Satisfaction Guarantee. Sent an email requesting a refund and was surprised after reading these comments that they send me an immediate response with a link to make an official request, saying that it should be processed immediately and that i should see a credit on my credit card. Hoping that it will come through without and issue. Seems professional enough so far.
Leaky Gut Support Kit
Buyer Beware!! 1 Star only because zero not an option
Absolutely NO CUSTOMER SERVICE, NO PHONE AVAILABILITY, NO ONLINE CHAT. The "Happiness Team" is to make Dr. Axe happy and rich, not to make customers happy.
Beyond frustrating. Time consuming to deal with them and then dispute charges on credit card.
We had been using Dr. Axe Collagen, and liked it at first. Then he changed formulas. My husband had a reaction to the new formulation. I tried to stop automatic delivery. They sent it, I returned it with authorization. I sent them the proof in USPS Tracking documentation. They say I never returned it.
Check out Better Business Complaints:
https://www.bbb.org/nashville/business-reviews/health-and-wellness/axe-wellness-in-franklin-tn-37136055/Alerts-and-Actions
half full containers
I purchased the new large container meal replacements. It came and teh container was half full. So same amount in smaller container for a bigger price. It was Shameful!! RIp OFF!
I have a picture dont know how to post it. But do not buy large containers. Seriously it was half full.
Impossible customer service
No Customer service phone number or Live Chat???
Terrible
NO customer service. I had placed a monthly order for the collagen protein shakes, then found out that I am allergic to the first ingredient (eggs). So, I have tried several times to cancel it, but they keep on charging my debit card, and I keep sending back the product.
YIKES,
Fay