Carbonshade Glasses Reviews
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Same here. I ordered a pair of Carbonshade Classics at March 12, 2018 to be shipped to Germany. USPS website shows that it has been delivered on March 24, 2018 but i was not even at home. It turns out that most of the time when international shipments are delivered to customs, USPS just shows the item as delivered and after that point the only information you could get is from a letter from the customs office (which I did not get). So I tried to contact DHL (solution partner of USPS in Germany) and they confirmed that the item was delivered to customs but could not give the necessary customs tracking number (this is spesific to Germany, called the "Postübergabebogen-Nummer", in short PüB as they say it). Instead they gave me another number which produces no results in their tracking system. I went to the customs office but they said there are thousands of items and they could not find my order without the PüB code. All this time, I was waiting an answer from Carbonshade, as I had asked to whom my order might be delivered, in case it was delivered to a neighbour. I asked all of my neighbours in the meantime, none of them had any information. So out of frustration, I left a negative comment to Carbonshade's Facebook page and only then Jeremy (the founder) answered. He said he'd look into it (on April 14) and not to worry. I gave him every information I had so far. After a week of silence and my reminders, he sent a message that he'd look into it and get back to me within 24 hours. It's been a month now and despite my reminders, nothing. Complete SILENCE. It is just so frustrating and I feel like I am robbed of my hard earned money with some smart-ass college kid who does not respect customers. I tried to contact him via Facebook, Twitter, Carbonshade support mail etc. Just silence. It is nice to know that I am not alone at least. I am now dedicated to flood every webpage in the internet which includes the word "carbonshade" with this review and warn people not to trust this company.
Hi Everyone,
I ordered my pair of blue blockers from Carbonshade on November 7th 2016 and I still have not received anything (as of January 10th 2017).
The order page still shows it's still in San Francisco (as of November 8th) so I guess they have not even bothered to ship the glasses yet.
I wrote Jeremy several emails but he just stopped responding? Are you kidding me?
It seems they're just after your money riding the blue blocker wave. They obviously don't care about their customers.
I ordered Carbonshade glasses a month ago. I have since followed up with 3 emails asking when they will be shipped. As of March 20, 2017 I still have no idea what the status is. I am now going to file a complaint with my credit card bank to get my money back.